Our Service Guarantees

Throughout our partnership, we are dedicated to providing a professional, seamless, and supportive experience.

Our service and administration team is committed to transparency, maintaining an “open-book” approach to all business processes, so you always know what’s happening.

All inbound service calls are answered locally in Sydney, Australia, ensuring prompt and reliable assistance. No matter the size of your business, we are committed to delivering the best support.

Explore the services we offer to support your business

Guaranteed Service Level Agreements

Keep your business running with a Guaranteed 4-Hour breakdown response time from all our strategic partners on a Managed Service agreement. 24/7 Monitoring of both PC and Print equipment are also available to reduce downtime.

Complimentary Audits and Reviews

At any point throughout your agreement with Techpay, we are happy to offer a complimentary audit and review on all performance and expenses at no charge.

Local Support/Account Management

Our team is proud to be 100% privately Australian owned and operated.  All phones are answered locally and without any hold tones, tele-prompts or off-shore redirections.

Price Beat Guarantee

Techpay guarantee to beat any competitors quote on like-for-like models. If we can’t, we’ll reimburse you for your time. Our business model ensures that you always source the best price.

Guaranteed Warranty

All PC, Print, and Telco hardware procured through Techpay comes with a guaranteed warranty or service agreement for the term of lease, unless specified or requested otherwise by the customer.

Environmentally Conscious

Our business is proud to partner with sustainable manufacturers. All brands we promote are committed to reducing their environmental footprint and promote sustainability.

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