Last Updated: 29 September 2025
Techpay Pty Ltd ABN 69 610 810 529 (“Techpay”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, including credit information, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), andthe Credit Reporting Code of Conduct, as well as relevant New South Wales privacy legislation.
By using our website www.techpayaustralia.com or our services, you consent tothe practices described in this Privacy Policy.
We collect personal information that is reasonably necessary for us to provide our products and services, conduct business operations, and comply with legal obligations.
The types of personal information we may collect include:
- Full name, date of birth, and contact details (email, phone, residential and postal addresses).
- Business information, including company name, ABN, and position or role.
- Payment and billing information.
- Credit and financial information (outlined in Section 6).
- Records of communications, including emails, phone calls, and online forms.
- Website usage information, including IP address, browser type, and cookies.
- Any other information you provide directly or indirectly through your interactions with us.
We will only collect sensitive information (e.g., health or biometric data) with your explicit consent or where required or authorised by law.
We collect personal information in several ways, including:
- Directly from you via application forms, contracts, emails, phone calls, or when you submit enquiries.
- Automatically through our website via cookies or analytics tools.
- Through third parties such as credit reporting bodies, suppliers, and publicly available sources where permitted by law.
- From your interactions with our products, services, and payment systems.
We may use personal information for the following purposes:
- To verify your identity and provide services you have requested.
- To process payments, invoices, and account management.
- To manage credit arrangements, assess creditworthiness, and monitor payment behaviour.
- To communicate updates, promotions, and service notifications.
- To improve our services, website, and customer support processes.
- To comply with legal and regulatory obligations.
- To detect, prevent, and investigate fraud or other unlawful activity.
We will not use personal information for any secondary purpose without your consent or unless required by law.
We may disclose your personal information to:
- Our employees, contractors, and authorised representatives.
- Third-party service providers who assist with payment processing, IT support, website hosting, and business operations.
- Credit reporting bodies and debt collection agencies (outlined further in Section 6).
- Regulatory and law enforcement authorities, where required or authorised by law.
- Any other parties with your consent or as directed by you.
We ensure all third parties handle personal information in compliance with this Privacy Policy and the Australian Privacy Principles.
We take reasonable steps to safeguard your personal information against unauthorised access, misuse, loss, or disclosure, including:
- Secure servers and encrypted storage solutions.
- Role-based access controls for staff.
- Ongoing monitoring and updating of cybersecurity measures.
When information is no longer needed, we will securely destroy or de-identify it in accordance with the Privacy Act 1988 (Cth).
As part of our services, we may collect, hold, and disclose credit information and credit eligibility information to assess your ability to make payments and manage accounts. This may include:
- Identification details such as name, date of birth, and contact information.
- Credit history, including repayment records, defaults, or insolvency details.
- Details of current and previous credit arrangements with Techpay and other providers.
- Payment information, including overdue accounts and outstanding balances.
We may exchange this information with credit reporting bodies (CRBs) in accordance with the Privacy Act 1988 (Cth). This may include:
- Lodging defaults for unpaid invoices or accounts.
- Updating CRBs once debts are resolved or disputes are settled.
- Accessing reports to assess your creditworthiness for ongoing or future services.
If we intend to list a default, we will provide you with written notice at least 14 days before the listing is made, as required by law.
Where amounts remain unpaid, we may engage external debt collection agencies to recover the outstanding debt.
In such cases, we may disclose:
- Your name and contact details.
- Account history and amount owed.
- Any relevant correspondence relating to the debt.
Debt collection agencies are required to handle your personal information in accordance with the Privacy Act, Debt Collection Guidelines, and other relevant legislation.
Our website uses cookies and tracking tools to:
- Analyse website performance and improve functionality.
- Provide a personalised user experience.
- Measure the effectiveness of marketing campaigns.
You may disable cookies in your browser settings, but some website features may not function correctly without them.
You have the right to request access to or correction of personal and credit information we hold about you.
To make a request, contact us by:
- Email: admin@techpayaustralia.com
- Phone: (02) 9877 0073
We will respond to all requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth). Proof of identity may be required to protect your privacy.
We generally do not share personal or credit information with overseas recipients. If we do so, we will take reasonable steps to ensure the recipient complies with Australian privacy laws and maintains the confidentiality of your data.
If you believe your privacy has been breached, please contact us immediately using the details below.
Our complaints process:
1. We will acknowledge receipt of your complaint within 7 business days.
2. We will investigate the issue and respond in writing within 30 days.
3. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practices. Updated versions will be posted on our website with the revised effective date.
If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal or credit information, please contact us:
Techpay Pty Ltd t/as Techpay Australia & Techpay Melbourne
ABN: 69 610 810 529
Address: Suite 4, Level 5, 3 Thomas Holt Drive, Macquarie Park, NSW 2113
Email: admin@techpayaustralia.com
Phone: (02) 9877 0073
Website: www.techpayaustralia.com
Level 5, 3 Thomas Holt Drive
Macquarie Park, NSW, 2113
(02) 9877 0073
471 High Street,
Northcote, Victoria, 3070
(03) 9046 2556
4 Capital Terrace,
Bolwarra Heights, NSW, 2320
(02) 4086 3999
